AI-POWERED CALL INTELLIGENCE

100% Call Analysis. Real-Time Revenue Insights.

Turn every customer call into revenue intelligence. AI-powered analytics for telecom, utilities, and financial services that predicts churn, detects escalations, and uncovers upsell opportunities—in real-time.

Discuss with our Experts See the Process

Trusted by EU telecom, energy, and financial services leaders

Live Call - Escalation Monitor
Agent Sarah Martinez
Customer John Peterson
Duration 8:23
LIVE SENTIMENT
42%
⚠️
ESCALATION DETECTED
Customer expressed frustration about price increase
✓
Price mention detected
⚡
Competitor mention
⚠
Churn risk: High

The Hidden Cost of Unanalyzed Conversations

Every day, valuable insights slip through the cracks

3.0M
calls unanalyzed per day.
80%
of calls go unanalyzed.
€847K
lost daily due to missed upsells.
156
preventable escalations per day.

From Chaos to Clarity in 2 Minutes

2-Minute Intelligence

While competitors take days to surface insights, Insight Bridge analyzes every conversation and delivers actionable intelligence in real-time.

2-min average time to insight

100% of Conversations Analyzed

No sampling. No blind spots. AI analyzes every call across all channels, agents, and languages. Supported: Dutch, German, French, Polish, English.

100% conversation coverage

Predict Churn Before It Happens

AI detects churn signals, escalation patterns, and fraud indicators hours or days before they impact your business. Act proactively, not reactively.

85%+ churn prediction accuracy

Enterprise-Grade AI. Simple to Use.

Built on Microsoft Azure with the most advanced conversation intelligence technology available.

Most Accurate

AI-Powered Transcription

Our proprietary AI achieves 99.2% accuracy — even with accents, industry jargon, and background noise. Real-time transcription means instant insights, not hours of waiting.

  • 99.2% accuracy across all use cases
  • 40+ languages supported
  • Speaker diarization (who said what)
  • Custom vocabulary for your industry
2.3M
Calls transcribed daily
Real-Time

Instant Smart Alerts

Get notified the moment something important happens — escalations, churn risks, cross-sell opportunities, or compliance violations. No more surprises.

  • Escalation detection in under 30 seconds
  • Custom alert rules and thresholds
  • Multi-channel notifications (email, Slack, Teams)
  • AI-powered priority ranking
156
Escalations prevented daily
Plug & Play

Native CRM Integrations

Connect your existing tools in minutes. Insights flow directly into Salesforce, HubSpot, Zendesk, and 50+ other platforms you already use.

  • Salesforce, HubSpot, Zendesk, Freshdesk
  • Microsoft Teams, Slack notifications
  • REST API for custom integrations
  • Bi-directional data sync
50+
Integration partners
Global Ready

Multi-Language Support

Serve customers worldwide with automatic language detection and translation. From English to Mandarin, Dutch to Arabic — we've got you covered.

  • 40+ languages with high accuracy
  • Automatic language detection
  • Real-time translation for managers
  • Accent and dialect handling
40+
Languages supported

Built for Teams That Talk to Customers

Whether you run a call center, support team, or sales organization — Yameo works for you.

Call Centers

Monitor hundreds of concurrent calls in real-time. Detect escalations before they happen and coach agents on the fly.

  • 100% call coverage
  • Live manager dashboards
  • Quality assurance automation
  • Performance benchmarking
156 Escalations prevented daily

Customer Support Teams

Turn support conversations into upsell opportunities. Identify customers ready to upgrade or expand.

  • Churn risk detection
  • Sentiment tracking
  • Cross-sell triggers
  • CSAT prediction
-34% Reduction in churn rate

Sales Teams

Never miss a buying signal. Get instant alerts when prospects express interest or pricing concerns.

  • Buying signal detection
  • Objection analysis
  • Deal risk alerts
  • Competitive mentions
+€427K Monthly revenue increase

Insurance Providers

Ensure compliance on every call. Detect policy upgrade opportunities and prevent cancellations.

  • Compliance monitoring
  • Policy cross-sell detection
  • Cancellation prevention
  • Claim sentiment tracking
100% Compliance coverage

Healthcare & Telemedicine

Maintain patient satisfaction. Track sentiment during sensitive conversations and flag urgent cases.

  • Patient sentiment analysis
  • Urgency detection
  • Appointment optimization
  • HIPAA-compliant storage
+23% Patient satisfaction increase

Financial Services

Identify investment opportunities and loan upsells. Monitor regulatory compliance automatically.

  • Investment signal detection
  • Regulatory compliance
  • Risk assessment alerts
  • Product recommendation AI
87% Cross-sell conversion rate

Only Use Value-Adding Dashboards

See real-time insights that drive revenue and prevent churn. Switch between dashboards to explore different use cases.

Live Call Transcription

Real-Time Speech Analytics • Agent: Michael Sandler

RECORDING
Live

Sophie Jansen

Premium Health Insurance • INS-48291

Call Duration

0:00

Live Sentiment

72%

Positive

Agent

Michael Sandler

Tier 2 Support

Live Transcript

Transcribing...
Waiting for speech...

Detected Keywords

0 found

Listening for keywords...

AI Alert

Analyzing conversation...

Cross-Sell Score

—

Churn Risk

LOW

Monitoring...

Product Match

Analyzing...

Waiting for signals

Compliance

OK

No violations detected

Call ID: CALL-20260213-0847 • Queue: Priority

Cross-Sell & Up-Sell Dashboard

Revenue Opportunity Analytics • Last updated: just now

Live

Sophie Jansen

Premium Health Insurance

INS-48291
Customer ID
1 Active Policy
Loyalty: 4 yrs
🎯 CROSS-SELL OPPORTUNITY: HIGH Recommended

Dental & Vision Plan — High compatibility match based on customer profile and usage patterns

Confidence Score: 92% • Est. Revenue Uplift: €1,860/yr

Recent Call Transcript

12 Feb 2026 • 14:32 — Duration: 8m 21s
Agent:

"Is there anything else I can help you with today, Sophie?"

Sophie:

"Actually yes — I've been paying out of pocket for dental visits lately, my partner had three appointments last month alone. I didn't realise my plan doesn't cover dental. Do you offer anything for dental and vision? I've been looking at other providers who bundle it in."

Agent:

"Absolutely, we do have a Dental & Vision add-on. Let me pull up the details for you..."

"dental visits" "partner had three appointments" "do you offer dental and vision" "looking at other providers"
Cross-Sell Score
92%
Revenue Potential
€1,860
Annual uplift
Product Fit
HIGH
Strong match
Purchase Likelihood
78%

Recommended Products

3 Opportunities

Dental & Vision Plan

TOP PICK

No dental coverage, 3 dental claims last year via partner

€1,860/yr

92% fit

Travel Insurance Add-on

Frequent traveller, 4 trips logged in past 12 months

€420/yr

74% fit

Premium Plus Upgrade

Usage approaching current plan limits, 2 specialist referrals

€2,400/yr

61% fit

AI Insights

⚡ Revenue Opportunity Detected

  • Customer has no dental coverage — high demand signal
  • Browsed dental plans on portal 2× this month
  • Partner filed 3 dental claims under separate provider
  • Recommend: Bundle dental with renewal for maximum retention

🎯 Suggested approach

Position dental plan as loyalty perk during renewal discussion. Offer 10% bundle discount.

Next Steps

Customer Intelligence Dashboard

Real-time CRM Analytics • Last updated: just now

Live

Sophie Jansen

Premium Health Insurance

INS-48291
Customer ID
Renewal Pending
⚠️ ESCALATION RISK: HIGH Urgent

"Customer dissatisfied with renewal offer"

Priority Level: URGENT • Assigned Agent: Team Lead
Satisfaction
3.2 / 5
Down from 4.1
Escalation Prob.
87%
Customer LTV
€12,450
Lifetime value
Churn Risk
HIGH
Active risk

Real-time Sentiment Analysis

Frustrated / Dissatisfied
"expensive" "not satisfied" "better offer elsewhere"

AI Insights

⚡ Immediate Action Required

  • Customer rejecting 12% premium increase
  • Mentioned competitor pricing 3× during call
  • Recommend: Escalate to retention specialist

🎯 Suggested next step

Offer loyalty discount of 5-8% and schedule follow-up within 24h.

Retention Actions

Call Center Management

Department Overview • Manager View • Real-time Monitoring

4 Live Calls
Today 14:32
Active Calls

4

6 total today

Escalations

2

Needs attention

Avg Sentiment

63%

High Risk

2

Churn risk calls

Compliance

1 Issue

Review required

⚠️ 2 calls require manager attention

Manuel Pereira (Jordan Kaplan) • Max Crettaz (Ben Linssen)

Urgent

Live Call Monitor

Click a call for details & actions
Status Agent Customer Topic Duration Sentiment Risk Score

Select a call from the table
to view details & take action

Agent Performance — Today

Bryan Schreuder

8 calls • On Call

Sentiment

88%

CSAT

4.7

X-Sell

3

Michael Sandler

6 calls • On Call

Sentiment

72%

CSAT

4.3

X-Sell

2

Miles Sano

7 calls • On Call

Sentiment

79%

CSAT

4.5

X-Sell

1

Jordan Kaplan

5 calls • On Call

Sentiment

55%

CSAT

3.8

X-Sell

0

Ben Linssen

4 calls • Wrap-up

Sentiment

41%

CSAT

3.2

X-Sell

0

AI Manager Brief

🔴 Immediate Attention

Ben Linssen's call with Max Crettaz has compliance violations. Customer threatening ombudsman.

🟡 Monitor Closely

Jordan Kaplan handling a high-risk renewal dispute. Sentiment dropping — consider coaching whisper.

🟢 Positive Signals

Bryan Schreuder on track for 3rd cross-sell today. Family plan upgrade likely — high revenue potential.

Today's Summary

Calls Handled: 30
Avg Handle: 4:12
FCR Rate: 78%
Revenue: €4,230

Transparent Pricing. Two Deployment Models.

Pay only for what you use. Choose between cloud-hosted SaaS or self-hosted On-Premises on your Azure infrastructure.

CLOUD-HOSTED

SaaS

Fully managed cloud solution. We handle everything—infrastructure, updates, and scaling.

Implementation Fee one-time €2,500
Platform Fee per month €999
Includes hosting, maintenance, and support
Transcription per audio hour €0.28/h
Real-time speech-to-text with 99.2% accuracy
AI Analysis & Insights per audio hour €1.80/h
Sentiment, escalation detection, cross-sell opportunities, and 20+ metrics
Get Started
Most Popular
SELF-HOSTED

On-Premises

Deploy on your own Azure infrastructure. Full control over data residency and compliance.

Implementation Fee one-time €5,000
Platform Fee per month €999
Includes deployment, training, and ongoing support
AI Analysis & Insights per audio hour €1.40/h
22% discount vs. SaaS—you manage the infrastructure
Azure Infrastructure Costs Per Azure Pricing
Estimated €800-€1,200/month (VM, storage, network). Billed directly by Microsoft.
Contact Sales

Volume Discounts

The more you use, the less you pay. Automatic discounts applied at high volumes.

0-1,000 hours/month
Standard Rate
—
1,001-5,000 hours/month
80% of standard
Save 20%
5,001-10,000 hours/month
70% of standard
Save 30%
10,000+ hours/month
55% of standard
Save 45%

Cost Calculator

Estimate your monthly costs based on usage

Deployment Model
Monthly Audio Hours 1,000 h/mo
100h5,000h10,000h20,000h
Transcription SaaS only
Standard Rate
Transcription €280
AI Analysis & Insights (€1.80/h × 1,000h) €1,800
Platform Fee €999
Total Monthly Cost €3,079

+ €2,500 implementation fee (one-time)

Get Custom Quote

All prices in EUR. Volume discounts apply automatically. Custom enterprise pricing available for 50,000+ hours/month.

Frequently Asked Questions

Everything you need to know about Yameo Insight Bridge

Most customers are fully operational within 2-3 weeks. Our implementation process includes: Week 1: Initial setup and integration with your existing call center software Week 2: Agent training and dashboard configuration Week 3: Go-live with full support and monitoring Enterprise customers with complex requirements may take 4-6 weeks.
Yameo integrates with all major call center platforms including: Genesys Cloud, PureConnect, and PureEngage Avaya Aura, Contact Center, and Cloud Office Cisco Webex Contact Center and UCCE Five9, Talkdesk, and RingCentral Custom integrations via REST API We also support recordings from any telephony system via secure file upload or API.
Yes. Yameo is built on Microsoft Azure with enterprise-grade security: Full GDPR compliance with EU data residency options ISO 27001, 27017, and 27018 certified SOC 2 Type II compliant AES-256 encryption at rest, TLS 1.3 in transit Role-based access control and audit logging Your call recordings and transcripts never leave your designated Azure region.
Yes. Professional and Enterprise plans include industry-specific customization: Custom keyword and phrase detection for your business Industry-specific sentiment models (insurance, healthcare, finance, etc.) Tailored churn prediction based on your customer patterns Custom escalation triggers and alert thresholds Enterprise customers can work with our data science team for fully custom AI models.
Yameo supports 40+ languages including all major European languages: English, German, French, Spanish, Italian, Dutch Polish, Czech, Romanian, Hungarian, Portuguese Swedish, Danish, Norwegian, Finnish Plus Arabic, Chinese, Japanese, and more Multi-language support is included in all plans at no additional cost.
Our AI achieves 92%+ accuracy on sentiment detection, validated across millions of calls: Emotion detection: happiness, frustration, anger, confusion Intent classification: sales, support, complaint, inquiry Churn risk prediction: 87% accuracy in identifying at-risk customers Continuous improvement through machine learning feedback loops Accuracy improves over time as the model learns from your specific call patterns.
All customers receive comprehensive support: Both SaaS and On-Premises deployments include: • 24/7 priority support via email, chat, and phone • Comprehensive documentation and video tutorials • Full onboarding training Enterprise customers (high-volume or custom requirements) can access: • Dedicated success manager • Custom SLAs • Direct engineering access
Yes, you can change plans at any time: Upgrades take effect immediately with prorated billing Downgrades take effect at the start of your next billing cycle All your data, configurations, and integrations are preserved No migration or setup fees when changing plans Contact your account manager or our sales team to discuss plan changes.

Still have questions?

Our team is here to help. Schedule a call to discuss your specific requirements.

Talk to an Expert

Get Ready to Use ALL your Data for Actionable Insights

Join dozens of European companies using Insight Bridge to turn every customer conversation into revenue. Don't stay behind.

2-3 weeks
To full implementation
92%
Customer satisfaction
<8 weeks
Average time to ROI

Discuss with our Experts

See Insight Bridge in action with your own call data

We will be contacting you shortly! Looking forward to hearing your interest.